Poly AI – AI Voice Assistant

What Is Poly AI:

Poly AI is an AI voice assistant that can mimic human customer service personnel, reduce user waiting time, and improve service efficiency. Through automation and intelligent technology, Poly AI can answer every call immediately, mainly for industries that need to handle customer service interactions on a large scale, such as customer service centers, hotel industries, and financial services industries.

Introduction To Poly AI Functions:

1. Dialogue generation
   Provide coherent answers based on the context of the conversation, Poly AI will answer questions related to the usage scenario based on the previous content about the product function so the conversation can proceed smoothly.
2. Multi-channel access
   It can support multiple communication channels, including phone, SMS, and social media, enabling companies to interact with customers on different platforms.
3. Customized services
   Companies can customize their identity, function, and style according to their needs.
4. Data analysis
   Poly AI provides conversation data analysis to help companies understand user needs and behaviors, optimize service strategies.

How To Use Poly AI:

1. Visit the Poly AI website and create a corporate account.
2. Configure the conversation system according to the company’s needs, including setting up common questions and responses.
3. Integrate Poly AI’s API into the company’s existing customer service system or application.
4. Start the conversation system and conduct real-time testing to ensure the generated conversation meets expectations.

Poly AI Features & Benefits:

1. Powerful voice recognition capability
   Poly AI’s voice recognition technology can accurately recognize voices in various noise environments.
2. Efficiency
   It can serve customers 24/7 and significantly improve customer service efficiency.
3. Cost savings
   Poly AI helps companies save money on operations by reducing labor costs and improving service quality.

Poly AI Use Cases:

1. Customer service
   It can be used in the customer service system to answer customer questions automatically.
2. E-commerce
   On e-commerce platforms, Poly AI can be used as a shopping assistant to help users find products, answer questions, and recommend products.
3. Financial services
   In the banking, insurance, and financial fields, Poly AI can provide account query, transaction processing, and financial advice services.
4. Follow up on customer feedback
   Collect customer feedback through dialogue to help companies improve product and service quality.